Frequently asked questions
WHAT AM I PAYING FOR?
These are the benefits you’ll be receiving from our service to you.
1. Massive Savings
Matching of subscribers from our user base to form a group so that everyone enjoys bulk discount. Refer to Fees if you wish to see how much you stand to save.
2. Super Convenient & Risk free
WHO DO I PAY?
Payment will be made directly to us. We act as an escrow (a.k.a. middleman) for payment collection. We only release login credentials once payment is made for a new user.
We collect payment from all parties in the form of:
1. Service fee (yearly)
2. Subscription fee (yearly)
For users that do not pay or choose to terminate in the subsequent year, they will be removed using the Host Account and replaced with another user. There will be no disruption to users in the subscription group. This way, we underwrite your risk of one party defaulting on payment.
Please note that if there are changes to third party subscription fees, we will bill the balance and match accordingly.
WHEN DO I PAY?
For first time users, you will receive a payment invoice once we have sufficient members to form a group for the subscription you have requested. You will be invoiced via a secured payment platform, Stripe:
1. Our Service Fee (yearly)
2. Subscription Fees (yearly)
If there is a price change in third party subscription fees, we will bill the balance accordingly.
HOW DO I PAY?
Payment will is done via a secured platform, Stripe. Credit or debit cards are accepted. Payment instructions will be provided to you after you submit a request and when we have enough members to form a group. This usually takes up to 5 working days.
As payment is collected yearly, should you choose to terminate you can write in to firstname.lastname@example.org and provide a 1 month notice. (I.e. your subscription will be terminated the following year). Service fees are non-refundable.
There will be no impact to other members in the group as we will automatically find a replacement.
WHEN WILL I RECEIVE MY LOGIN CREDENTIALS AFTER PAYMENT?
We’ll only send you a payment invoice once we have sufficient members to form a group. This is to minimise the waiting time after you’ve made payment. Invoices are due within 3 days, if a member does not make payment within 3 days, their slot will be released to the next member to speed up the matching process.
Typically, you can expect a waiting time of around 1 week after payment for us to collect payment from all members and set up your subscription account.
DOES THIS MEAN EVERYONE I SHARE WITH CAN VIEW AND USE MY PROFILE?
Spotify is built in silo such that you cannot view your other members Spotify Playlists unless you choose to share it with them.
Netflix can have up to 5 individual profiles. Hence, you will still retain your personalised recommendations without people interfering in your viewings. You can also set a PIN to lock your Netflix Profile. Check out how you can do so in this blog post.
I HAVE AN EXISTING ACCOUNT. MUST I CANCEL IT TO USE YOUR SERVICE?
Yes. You need to cancel your existing subscription, as we will be handling payment collection from all parties.
This is to protect the interest of all members and prevent fraudulent activities such as the host member collecting payment and removing those who have paid. You can refer to the Disputes section for more details on dispute handling.
CAN I REMOVE A GROUP MEMBER? WHAT IF I AM BEING REMOVED?
Login credentials are given to group members, however we hold control of the host email account in the event of fraud or inappropriate usage that requires our intervention.
If you’re a group member and the host kicks you out after you’ve paid without valid reason, we will intervene as we hold control of the host account to prevent such incidents from happening. We take such matters very seriously. If we find that you have been removed due to fraud or invalid reasons, your account will be reinstated with another host.
For subscriptions like Netflix, if a member constantly hogging more screens than what they've purchased, or suspected of distributing their login credentials, you can send us an email to email@example.com. We will intervene on a case-by-case basis.
CAN I CHOOSE TO TERMINATE?
Yes, you are not obliged to hold on to the subscription for any longer than what you’ve paid for.
Payment will be collected yearly. If you wish to terminate, please write in to firstname.lastname@example.org and provide 1 month notice. (I.e. We will proceed with your termination request in the next renewal)
CAN I RECEIVE TECHNICAL SUPPORT FOR MY ACCOUNT?
We only handle subscription sharing of third party products. For technical support, please contact the respective companies.
WHAT DOES SCREEN OR PROFILE MEAN?